Looking to get in touch?

It's always good to hear from our customers. However, before contacting us have you checked to see if we can indeed help?

We will often get emails from customers simply asking if we can help. By using the list below, not only will we let you know now, we will take you to the costs and fees.

Drop us an email

We answer emails and process applications from 7am until 6pm Monday to Friday

We aim to answer any emails as quickly as possible (usually within the same working day). However, depending on the complexity of your enquiry additional time may be required. Please make sure to inform us what you will be taking payments for and your country of incorporation.


Merchant Support

Please note that support for LIVE mechant accounts is available 24 hours a day, 365 days a year. We provide full contact details (including direct telephone numbers) and also provide an online merchant area allowing you to fully manage your account and request technical support day or night.

If you currently require URGENT support please use the contact information provided as part of your approval and integration


Don't recoginse a transaction or having issues with a website?

We only offer payment processing via acquiring partners, so are unable to directly process card payments for or on behalf of any merchant or business.

If you are a card holder and do not recognise a transaction on your bank or card statement, or you are having issue with a company you have made a card payment to, you can resolve the issue by contacting the company mentioned on your statement. If you do not recognise them you can do a simple Google search. If you are still unable contact them please contact your card company, the payment provider used, or bank direct as we are unable to help.

Corporate Office Address

Web-Merchant Services Limited
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire
YO25 9EF
United Kingdom

Company Registration No: 03919014
Anti-Money Laundering No.12709698
GDPR Registration No. Z3544745
PCI DSS Compliant and NCA Approved

Just some of the companies that have come to us for their payment processing

Ready to get started?


Web-Merchant Services Limited © 1997 - 2021
Company Registration No. 03919014

Fully PCI DSS compliant. NCA Approved. Anti-Money Laundering Registration No.12709698.
Data Protection Reg No. Z3544745

MasterCard ® is a registered trademark of MasterCard International Inc. Visa ® is a registered trademark of Visa International Service Association.