Drop
us an email
We answer emails and process applications from
7am until 6pm Monday to Friday
We aim to answer any emails as
quickly as possible (usually within the same working
day). However, depending on the complexity of your enquiry
additional time may be required. Please make sure to
inform us what you will be taking payments for and your
country of incorporation.
enquiries@web-merchant.co.uk
Merchant
Support
Please note that support
for LIVE mechant accounts is available 24 hours
a day, 365 days a year. We provide full contact details
(including direct telephone numbers) and also provide
an online merchant area allowing you to fully manage
your account and request technical support day or night.
If you currently require URGENT support please
use the contact information provided as part of your
approval and integration
For non-urgent support
- please
click here
Don't
recoginse a transaction or having issues with a website?
We only offer payment processing
via acquiring partners, so are unable to directly process
card payments for or on behalf of any merchant or business.
If you are a card holder and do not
recognise a transaction on your bank or card statement,
or you are having issue with a company you have made
a card payment to, you can resolve the issue by contacting
the company mentioned on your statement. If you do not
recognise them you can do a simple Google search. If
you are still unable contact them please contact your
card company, the payment provider used, or bank direct
as we are unable to help.
Corporate Office Address
Web-Merchant
Services Limited
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire
YO25 9EF
United Kingdom
Company Registration No: 03919014
Anti-Money Laundering No.12709698
GDPR Registration No. Z3544745
PCI DSS Compliant and NCA Approved
Just some of the companies that
have come to us for their payment processing
